An acquaintance recently asked me to write some advice for her just-staring-out graphic designer daughter. This was my take, and I am not sure how good it is, or if I missed something important.
Make sure you put aside at least one quarter to one third of incoming payments to cover future tax / GST obligations. Super important to do this from the beginning, or you will be forever in the stressful position of playing catch-up.
Consider operating as a company – there are some tax advantages to this, but also more paperwork and accounting expenses. And you will have to pay the state workplace insurance fee each year, which has jumped to almost 1K per year.
Referrals are very, very useful, and they keep working for years. The bigger your network of contacts, the more chances that new jobs keep coming up. A client is much more likely to accept a quote from a business to whom they have been referred. You are in a sense a known quantity to them
Every author is a potential source of future work. It may be years in the future, but an author often writes a second or third title – if they had a good experience with you, they will come back. I have found it good practice to keep in touch with them by emailing newsletters with useful information for authors, new tools, author news etc.
Keep every testimonial / positive review you receive. Post them to your website, and ask satisfied customers to leave reviews on your google profile
Consider joining the Australian Book Designers Association or the Small Press Network
Make sure you refer your clients to other trusted suppliers – in your case, to printers, editors, proofreaders, illustrators, photographers etc. They will often repay your referrals in kind and if your clients have a good experience with one of your referrals, your status as a trusted provider will be enhanced. I have heard this referred to as the ‘honest broker’ role, and it is definitely worth aspiring to
Consider finding a compatible business partner or partners. Being a sole practitioner has its benefits, but also costs – difficult to have down time, difficult to grow past a certain point, becoming stuck in the same role, potentially unable to take on very large jobs or multiple large projects. Perhaps your business partner might specialise in web design, or assisting authors online or some other complementary service. There are services like Fiverr that connect you with typesetters, people who run amazon ads, ebook conversion etc, but I have always preferred to work directly with suppliers rather than through a third party. That said, I have found fiverr very useful for performing one off specialist tasks – creating a 3D rendered object, or a bit of specialist accounting
Consider offering a package service – authors or publishers often have several requirements and it is a ‘pain point’ for them to have to juggle multiple contractors to do them – eg. they may want a print version, ebook version, banners and ads, assistance with online advertising, a round of proofreading, an audiobook version etc.
If you prefer to go it solo, then consider employing an assistant as your business grows – either as a contractor or actual employee, remote or in-house.
Book design is easy to do from home / a home office, so it can be very low-cost. However, it can be good to separate home and work, or the latter will tend to take over the former. I had an office for many years, and it definitely had its pluses. My best setup has been a home office, but in a standalone building. So you leave the house to go to work, and when you are in the house, you are not working.
I got my first client by writing to publishers, and doing some occasional work for them, and then some design projects for councils and libraries, then some printers started referring authors to me to get their books set up properly (it is very important to have good contacts with printers) and it rolled on from there. It took a while to build up enough, and I was also working a day job for a few years.
I had to take on as many jobs as possible, as book projects can suddenly halt while the author messes around with proofreading, or runs out of money for a while, etc.
In terms of pricing – I have always tried to be mid-range, to get as many clients as possible and to give very reasonable prices to independent authors. I have seen designers who charge much more than me and obviously put a great deal more work into each project. That’s a valid approach, but my client base would definitely not bear those kinds of costs.
The book industry is changing fast, and who knows where AI is going to go. I already use it a lot for image generation, but it will no doubt get into layout and design as well. Hopefully there will still be plenty space for human-led design.
You will need to be someone who solves a lot of author or publisher problems in the one service, and to be super reliable and personable, thus justifying your rates. Most authors want to deal with a person, and especially to meet up with them and feel they are being listened to.