For Amazon KDP authors struggling to figure out how to aggregate their royalties, see the note below from an independent author:
“At last, I found someone at Amazon KDP who knows their job. I have now tagged all Amazon marketplaces to have royalties paid into my US$ Amazon account, e.g. outstanding UK royalties have now been sent to my US$ KDP account, as well as German and Canadian royalties. It is, therefore, now easy to transfer all that money to my Payoneer US$ account so that I can get paid into my Australian account – PHEW!”
For context, and earlier email from the same author:
I am now experiencing a separate crisis with Amazon, who are not paying me my due royalties. They have told me they have only paid Australian royalties by EFT but cannot pay me for all the other markets, which must be paid by cheque until royalties reach 100 in each currency. I have asked them how I will achieve those thresholds when I have, for instance, only sold one in Germany, and I am unlikely to sell anymore there - do they, therefore, keep my money? It’s very frustrating, and the whole exercise with Amazon is proving a nightmare. I have spent A$2035 on Amazon AD’s with a supposed return of A$474.36, of which I have only received A$153.28. I’m still waiting for an answer from them.
and more…
At this stage, I have read every word on both Amazon’s KDP and Payoneer’s websites. I have determined that Americans set up both sites specifically for Americans – so much for a Global Company.
Having now signed up for Payoneer, I find they can deal with EFT payments to Amazon USA, UK and Australia but forget Canada and Germany, where I have sold a few. Those few royalty amounts have gone into the Amazon coffers, given I will never reach the CN$100 and €100 thresholds.
I’ve written to Payoneer customer service to find out how they will arrange payments of my royalties from different Amazon markets, into my Payoneer account, and then into my bank account here in Australia – 5 days minimum response. Both websites state that once I have set up a Payoneer account, Payoneer will email Amazon and arrange payments to route through them - Mmm!
and
Payoneer has now advised that I can transfer currencies from one of my Payoneer Receiving accounts to another currency account. I can directly transfer €8.53 from my Eurozone Receiving account to my US$ Receiving account with a balance of US$44.53, thereby making the US$ account greater than US$50 (US$53.35), meaning I can now withdraw it to my account here in Australia. Phew! Getting that solution from them was like pulling teeth. However, I will leave it all alone until the new year in case any more royalties arrive in those accounts, but since I have canned my Amazon AD campaign there shouldn’t be much of that if anything.
What remains now is £36.40 sitting in my Amazon.co.uk account, which I cannot transfer to my Payoneer account as Payoneer doesn’t have an arrangement with a UK bank. So back to Amazon KDP with that one.
Dealing with Amazon KDP can certainly be a very frustrating experience, with Amazon making it extremely difficult to speak to an actual human.
Here’s a very long list of customer service issues with Amazon KDP.